Frequently asked questions about eSIM

Does an eSIM cost extra compared to a physical SIM card?

An eSIM usually isn't more expensive than a physical SIM, and can be cheaper since there's no shipping or physical card involved. Price mainly comes down to the data plan, the provider, and the country you're using it in.

Can I have multiple eSIMs on my phone at the same time?

Yes, most modern devices can store multiple eSIM profiles, though usually only one or two can be active at once. Check your device's specs for the exact limit.

What happens to my eSIM if I switch devices?

An eSIM profile is tied to your device. When you switch to a new one, you'll usually need to reinstall the eSIM, for example via the built-in transfer feature between iPhones. Some providers and phones support a direct transfer, this varies by provider and device combination.

Does an eSIM work if my phone is unlocked but older?

Being carrier-unlocked is a different thing from supporting eSIM. Even an unlocked device needs the eUICC chip. Many recent mid-range and flagship models support eSIM, but this varies by model, so always check your specific device's specs.

Can I make calls and send texts with an eSIM?

An eSIM can technically support calls and texts just like a physical SIM, the difference isn't in the technology but in the plan attached to it. Many travel eSIMs are data-only, meant purely for internet access. If you also want to make local calls, check whether the eSIM includes a phone number.

What if the eSIM won't activate?

First check your wifi connection and whether the date and time on your device are correct, a wrong system clock sometimes blocks activation. If it still doesn't work, contact the provider's customer support. Some QR codes can only be used once, so keep your activation details safe and check with your provider how a reinstall works.

Can I keep using my regular SIM alongside an eSIM?

Yes, on devices that support dual-SIM you can keep your physical SIM active for calls and texts while data runs through the eSIM. That's exactly why eSIMs are so popular with travelers.

Do I need to remove my eSIM after my trip?

Not necessarily, though it can be useful if your device has a limit on stored profiles. An inactive eSIM profile doesn't cost you data or money by itself, unless its plan is still running or set to auto-renew.

Does an eSIM work in every country?

No, coverage depends on the provider and which network it partners with in that country. Always check beforehand whether your destination is covered before buying an eSIM, this varies a lot by provider.